The Legacy Crisis is Made Up of 2 Parts Time and 1 Part Fear. We Get It.

Modernization can be a daunting prospect for any technology officer or CEO, this is especially true when all operations rely heavily on everything digital working well and communicating without major issues or shutdown.


Modernization can be a daunting prospect for any technology officer or CEO, this is especially true when all operations rely heavily on everything digital working well and communicating without major issues or shutdown (yikes). Just the prospect of an interruption in production can be enough to keep the technology department from pursuing much-needed updates that can boost efficiency and productivity for everyone from the top down in their company.

Then, of course, once the steps are taken to implement these major changes, there is still the task of retraining everyone on the use of the new systems and how they work together. It’s no wonder that a significant portion of companies have hesitated when it comes to getting up-to-date. Depending on the size of the team, this can take quite a bit of time and energy.

If there was an issue that needed fixing or the system was incapacitated and that is what prompted the upgrade, then there is a new layer to that training. Helping the team understand what happened and why, as well as how to keep it from happening again is a challenge within itself. Then, babysitting the system and following up to ensure that no one is slipping into old habits makes this considerably less attractive.

Another reason that technology officers hesitate to take on a system modernization or application modernization process is the fear that it will fall to them, as does everything that has even the hint of a technology to it. With all the projects that are already in the works, the last thing a busy CIO needs is a major undertaking like upgrading an entire system.

With all of these very common and well-founded pain points for CEOs, CIOs and IT managers it’s no wonder that industry has discovered a crisis centered around legacy systems that cannot adapt to current technology integrations. This is why having a strong partner with extensive experience and expert connections is the only way to take on a modernization project for an existing legacy application.

The steps that are absolutely necessary for successful implementation of an upgrade to an existing legacy system are essential to our process.


1. Client Interview – We need to make sure that you understand the process and when the best time is for your company to undertake this project.
2. Rough Analysis – We will define what your needs are, and how we can help you achieve your goals for your system applications.
3. Project Definition – We will ensure that everyone understands what the project parameters and goals are.


4. Analysis Design – We will start designing and laying out a plan of action.
5. Develop – We will put our plans to work developing the best program to meet the goals put before us.
6. Test – We will put our developed software to a test to ensure everything has been laid out appropriately and that it meets the initial needs decided on in steps 1 and 2. If any kinks need to be worked out, that is done at this time.
7. Deploy – Once testing has been proven successful it is time to launch!

Note: Steps 4 through 7 are iterative and agile.


8. Lessons Learned – We will not leave you on your own just because the new and improved technology is in place. It is important that the lessons learned from the modernization experience are reflected on and shared with your team.
9. Teaching Staff – We’re still here! We’ll help you teach your staff not only how to work with the new implementations, but how they will help everyone as you move forward.
10. Sign Off – At this point in the project you will sign off on the work done and happily go on using your newly implemented systems.


11. Maintenance – We’re not done yet. In this phase of the project we will maintain your new systems to ensure they are working their best.
12. Coaching – As new projects come in and needs change, coaching may be in order to keep everyone fresh on the system and ensure that the program is used in the most effective way for the company.
13. Continuing Monitoring – We’ll keep an eye on things for you so you don’t have to be concerned with how things are running. If any issues arise we will notify you and help to come up with a solution.

Note: Steps 11 through 13 are recurring and should be ongoing to have a modern application that continues to run well.


When you have a strong partner, you can rest easy that your job will not be interrupted and your world turned topsy-turvy by the implementation of a modernized application or upgraded system. 72® Services has worked with companies across the world to help implement and manage new technologies for them which continue to be the backbone for custom development of critical applications. Contact our software architect today to get ahead of a catastrophic event in your legacy system and be the implementation hero!